Forum Discussion

Tolley1980's avatar
Tolley1980
Joining in
8 months ago

Bundles

Hi I’m a new customer and I didn’t get the speaker or £200 bill credit when I signed up but its advertised on the website. I only started with you on Tuesday and the engineer is here now connecting it up

  • Ernie_C's avatar
    Ernie_C
    Very Insightful Person
    8 months ago

    When did you order your bundle?

    Was the deal being offered at the time (or something different)?

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    8 months ago

    Don't forget your 14 day cooling off period you could use as leverage here if it's not volunteered to you before then by the VM forum team. 

  • David_Bn's avatar
    David_Bn
    Forum Team
    8 months ago

    Thanks for reaching out to us Tolley1980, and hope you're enjoying our services!

    We would have to advise that any gifts or credit offering would need to be agreed during the sales process and cannot be offered after the services have been installed.

    Does your contract or even pre-contract agreement itemise any additional incentive to join our services?

    Thanks,

    David_Bn