Forum Discussion

jackagreen's avatar
jackagreen
Joining in
2 years ago

broadband installation package never arrived

I ordered a new broadband package and the delivery date was 28/11/2023 and my package still hasn't arrived.  How can I follow up on this?  These kind of delays are precisely why I wanted to move from another provider to Virgin Media.

 

Jack

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi jackagreen 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Thank you

    Jon