Forum Discussion

Vertigo's avatar
Vertigo
On our wavelength
19 hours ago

Blueyonder email login password

How can I access and reset my blueyonder email password?

I've set up a new Virgin Media O2 ID account and password and I can use that to login to the website and from there access email via the web.

However...

For accessing email on my phone and other devices via IMAP/SMTP, I have to use my blueyonder email address together with a separate password.

It's this password which there appears to be no way of changing or accessing at all any more.  All password stuff on the website now refers to the VM O2 ID account password, NOT this separate email password.

How do I access and reset this password?!

2 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    Vertigo​

    To create an email app password or update an existing one you need to follow these steps:

    Sign into the My Virgin media account for the email concerned with your VMO2ID

    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password. This is what you use in the mail apps along with the blueyonder email address as the username.