I signed up for Virgin Media on the Black Friday (November 2024) deal for 2gig. I have a copy of the initial contract which states that the first three months would be free.
Installation was delayed until this week (July 2025), but my bill is showing a first payment of £69.99, with the three free months not being applied.
You might be due compensation for the delayed installation https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Forum TeamHi mromega,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that there was a delay in your installation and that your first bill is incorrect. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
