Hi
Yesterday I logged into the my virgin media app and went into the black Friday deal section, I choose the option to get 1gig for an extra 7 quid or so, I'm just wondering if its actually gone through and im going to get this or not? I received an email saying they received my order, but I've been here before a few years ago where I accepted a deal but it never went though
Any help finding out would be appreciated.
Hi eggcup1
Once you've agreed to the terms and conditions for any online renewals or regrades made through My Virgin Media or via an email offer that was sent to you, the orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made.
Changes made over the phone are usually actioned immediately (unless the change also involves new equipment, in which case that won't complete until you've received and activated the new equipment)
You could contact the Sales or Customer Services team over the phone (150 from a VM landline or 0345 454 1111 from any other phone and ask them to add the 1gig Black Friday deal, however if this offer price is an online exclusive, then the Sales or Customer Services team won't have visibility of them and will probably be unable to match that price point.
(Once it's been 14 days, if the new contract hasn't been put in place, pop back and update this thread and a member of the forum team will be able check things further for you)
Could take several days for the “back office” to process the deal?
