Forum Discussion

Samy29's avatar
Samy29
Joining in
20 days ago

Billing query

Dear All, 

I have received an email regarding my bill for April 2025 and been trying to contact the billing department and to no avail, I couldn’t get through but met with silence on the phone for 30 minutes and my email to the mailing team who submit bills to customers each month but came back with postmaster delivery error message. 

Further to contacting a  team member on 25/02/2025 to upgrade the my broadband to m250 package from m125 package, I was strictly told that I will pay   £47.86 for this month - March 2025, £16.24 for April 2025 and £32.00 for May 2025 onwards.

However, I have now seen a follow up correspondence dated conveniently for 25/02/2025 after agreeing to  the upgrade on 25/02/2025.  A staff member by the name of Martin or Mark said that 16 pounds will be credited to me and my bill would be £16.24 for April 2025 and back to £32.00 pounds for May onwards.

I mean I’m trying to amend the this error (on my end)  for my April 2025  bill since a  virgin media staff member told me about this and we both agreed that I will be paying £16.24 for April 2025, and then £32.00 pounds for May 2025 onwards.

Tried to find the complaints form, that’s been taken away and unavailable. Typical really from a big corporation. 

Welcome to any advice on how to approach this as I’m losing patience and will escalate this if have to. 

cheers. 

Samy 

  • Kath_P's avatar
    Kath_P
    Forum Team
    20 days ago

    Hi Samy, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had issues with your billing, and then getting in touch with the team. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,