Hi,
Not had much luck getting through via 150, so hoping someone here can help.
I've just received my bill for this month, and the call breakdown show two items:
Mon 10 Feb 08:01 PORTSMOUTH 02392 29:00 £6.00
Mon 10 Feb 08:06 PORTSMOUTH 02392 37:00 £7.60
both numbers are the same, so I'm being billed twice for the same call, at the least the first call can only have lasted 5 minutes and not 29 minutes.
Can anyone help with this? Thanks
Phantom call charges and billing errors do sometimes crop up on here.
Do you recognise a/any call to Portsmouth on that day and around that time?
A VM person should reply here to assist but it can take up to a few days for them to reply.
Hi robtuk,
Thanks for your post and welcome to our community.
I'm sorry to hear about your concerns around the call charges.
I'll send you a private message now so I can look into this for you.
Please look out for the envelope in the top right of the page and pop back to me when you can.
Hi robtuk,
Thank you for joining me in a private message.
I'm happy we were able to reach a resolution together 😊
If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
Take care.
