Forum Discussion

sketchymagpie's avatar
sketchymagpie
Joining in
12 days ago

Billing issue with cancelled add-ons

Hello,

I spoke to Live Chat at the start of May and requested to remove the ‘Sky Sports Collection’ and ‘Kids Pick’ add-ons from our package, which they said they did, however we have been billed twice since and the amount has not changed and both still appear on the contract. 

Could somebody look into this for us, please? 

Thanks,

Susan

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    12 days ago

    Hi Susan, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    12 days ago

    Hi Susan, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue removing parts of your package. Depending on the bundle you're on, these may be included so to remove them, you'd need to change packages. This is something we can certainly check for you, to see what your options are but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,