billing insane charges
Hi is it often Virgin sales lie twice and then stick a £300 charge on an account
Forum Discussion
18 Replies
I have the same problem but I have been slapped with a £300 charge and a new contract I have not agreed or signed.
- Matthew_ML
Forum Team
Hey ukracer, we have replied on another thread you posted on.
Please do try and keep this to one thread going forward.
Matthew_ML wrote:Hey ukracer, we have replied on another thread you posted on.
Please do try and keep this to one thread going forward.
You tend to try all avenues when you are desperate to get something sorted. It would seem that I have been charged for a phone disconnection BUT I was out of contract. told the sales guy that he could not do what he said he could do and then a £300 charge appears on my bill which incidentally £19 more than he said it was going to be and its only for 18moths despite me asking him specifically if the price would rise at the end of 18 months. He lied and stated it would only rise by inflation plus 3.9% I think it was.
The paper work says its to double after 18 months.
I believe its all being dragged out so the recordings of the sale call are deleted before the truth can be listed to.Sure it cant be hard to speak to a manager like I have asked for and speak to diconnections to ask what they are playing at.
regards Andy T
I am just about to give notice as my contract was altered despite the sales guy lying. I now have a £300 charge added to my bill. I have been with Virgin over 25 years in one of its various guises.
- Matthew_ML
Hey ukracer, thank you for reaching out and I am so sorry to hear about this.
What was this £300 charge for, does it mention on the bill?
I can see you've reached out to the team, did they help at all?
Matthew_ML wrote:Hey ukracer, thank you for reaching out and I am so sorry to hear about this.
What was this £300 charge for, does it mention on the bill?
I can see you've reached out to the team, did they help at all?
Not that I can see so far. The charge is allegedly a disconnection fee.
I have a similar problem. Can you pm me as well please?
I am finding the inbox is full which is worrying in itself. But I j7st can't get to speak to anyone with half a brain. 😞
You are not the only one e. I have a massive 300 quid allegedly a disconnection free.
And I am getting inbox full and can't get a chat online or a voice call with anyone useful. 😞
Yes I am having the same problem. Lies from sales people. Can't get contact with anyone sensible on the phone.
Hi ukracer,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm sorry to hear you've not had a great experience. However, I can see that one of my colleagues has already responded to you on this matter via another post you've made on the forums.
We'll continue to assist you with this from there going forward.
Thanks,
