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asasind's avatar
asasind
Joining in
5 months ago

Billed even after returning kit

Hi, I have received multiple notifications from Virgin Media that it was time to return my package. I have returned it on 16th December. Yodel tracking still shows its being processed at National Hub. But I have been billed 40 pounds despite Virgin Media being very late to send the packaging. I want to make sure I don't lose money because of Virgin Media's fault. Why have you billed if you already know your are late (I received mails from Virgin media saying you are late in sending the return packages to customers)

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    5 months ago

    Hi asasind 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry to hear you have been billed even after returning the kit.

    I'd like to take a closer look into this so will pop you a PM 📩 now and we can take it from there.

    Speak soon!