I've been trying to speak to a person for nearly two weeks about my internet bill with no joy. Instead I get bombarded with late payment reminders and then a late payment charge and the bill charged on top of this at a higher amount than usual. Any possibility I could speak to a real life person please?
Forum TeamWelcome to the Community Forums.
Sorry to hear you've not been able to speak with the team regarding your billing concerns.
We can certainly look at this on our side. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
