I like to pay my bill in 2 equal payments from 2 different accounts. This wasn't a problem until the recent website update. Now there is no drop-down box to allow you to change the bill payments. What if people want to pay some of their bill. Really isn't good enough. Please sort this out Virgin!
Forum TeamHi there mikeb222
Thank you so much for your post and welcome to the community forums, it's great to have you back.
I am so sorry that you are now experiencing this issue paying your bill, I'm going to pop you a private message so we can take a closer look into this.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
This has been an issue I've experienced and it really is annoying. It needs sorting out and soon.
Forum TeamHi ChilliP,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue paying part of your bill. We no longer offer the option of paying part of the bill via My Virgin Media I'm afraid. This has been done as an update across the site to ensure customer's are able to pay their bill before the new one is generated and to reduce late payments.
The best way to pay is via Direct Debit, and you can choose a date that suits you best. You can set this up through My Virgin Media here.
We always take on board the feedback we receive in the Community so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams. If you have any further issues, pop back and let us know so we can help further.
Thanks,
