Forum Discussion

flipflop's avatar
flipflop
On our wavelength
6 months ago

Bill is wrong

Agreed on another 18 months for £36 a month on the 22nd ,still not received my contract ,and after being assured this below , £50 went out of my account this morning .

6 Replies

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team

      Hi flipflop 

      Welcome back to the community forums 

      Sorry to hear of your billing concerns. We can see on the systems on our side that the team is already supporting you on this issue. 

      Should you need any further support on this we recommend reaching out to the team supporting and they'll be able to assist further. 

      • flipflop's avatar
        flipflop
        On our wavelength

        It's ridiculous , just had this  message

         clicked it and I could get 1 gig for £39 and no setup fee , got a pre contract within minutes , but I went and made a cuppa and thought do I really need 1gig , came back clicked the link and now it's this with the £35 setup fee , I've got the pre contract details if that's any good to you.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team

      Glad to hear that this was all sorted for you flipflop 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.