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RelRelRel's avatar
RelRelRel
Tuning in
10 months ago

Bill Increase [out of the blue]

I struggle with declining health, having been bullied into a breakdown from my former workplace. This has affected me physically, mentally as well as fluctuating eyesight. The last 6 months have seen a steep deterioration. 

A little while ago i was worried about money, my savings has ran out and a deal was agreed, which I thought was set in stone moving forward. Difficulties with day to day mean managing these things can be a problem, and anxiety is a constant worry when it factors in.

I'd previously switched to paper billing with the larger 'blind' font/mailing, which I noticed had stopped and had been replaced by something I couldn't read.  

The deal I agreed was £42pm, and now billing is £72. 

I had no idea this was coming, or that my current deal would change, I'm distraught and need to speak to someone please.

 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    10 months ago

    Hi RelRelRel, thank you for your post.

    We're really sorry to hear about your current situation.

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel