Forum Discussion

RelRelRel's avatar
RelRelRel
Tuning in
2 years ago

Bill Increase [out of the blue]

I struggle with declining health, having been bullied into a breakdown from my former workplace. This has affected me physically, mentally as well as fluctuating eyesight. The last 6 months have seen a steep deterioration. 

A little while ago i was worried about money, my savings has ran out and a deal was agreed, which I thought was set in stone moving forward. Difficulties with day to day mean managing these things can be a problem, and anxiety is a constant worry when it factors in.

I'd previously switched to paper billing with the larger 'blind' font/mailing, which I noticed had stopped and had been replaced by something I couldn't read.  

The deal I agreed was £42pm, and now billing is £72. 

I had no idea this was coming, or that my current deal would change, I'm distraught and need to speak to someone please.

 

1 Reply

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    2 years ago

    Hi RelRelRel, thank you for your post.

    We're really sorry to hear about your current situation.

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel