Forum Discussion

delyth1's avatar
delyth1
Joining in
8 days ago

Bill Credit

I’ve just joined Virgin broadband. I was enticed by the offer of a £95 bill credit. However, I can’t see this anywhere on my account/bill/contract. Who do I need to contact to discuss this? I have a screenshot of the offer.

1 Reply

  • Hi Delyth1 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about missing offer / bill credit. We'd need to investigate what's happened here, and get you to send us in any evidence for your case. I will send you a PM to confirm a few details and help get a complaint raised for you if needed. 

    You can find the PM in your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞