Forum Discussion

Ayesha11's avatar
Ayesha11
Tuning in
3 years ago
Solved

Bill credit after leaving VM

I have left VM start of May. I returned all Kit and have acknowledgement of this. I was told I am owed £15 credit and have a bill 9 May that reflects that.

I still don't have that £15 credited to me.

For me this is the last final insult from VM after a particular 2 years of overall bad service .

I would  like to know how much longer this will take for a refund.

 

Many thanks,

Bill credit not paid
  • AVH's avatar
    AVH
    3 years ago

    I'm afraid I challenge this explanation and characterisation of Virgin's refunds. 

    I had my service disconnected in March. Received a last bill dated 27th April. It is now 31st May and no refund which is due to me. 

    Called today and told that my refund was only generated on 24th May and that it would take 42 days. 42 days!!!!! 

    In short a disconnection in March will take until July to refund my overpayment. 

    Daylight robbery, sitting on thousands of customer's money accruing interest when we are charged for late payment when we were customers. 

    Disgraceful company. 

12 Replies

  • lpilek19's avatar
    lpilek19
    Joining in
    2 years ago

    Good morning,

    My disconnection day was 20th November, I've returned the kit recently (Tracking BYM8AD4 Yodel)

    Could you please check when the credit refund will be released to me?

    Thanks

    Lukasz

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      2 years ago

      Hi lpilek19,

      Thank you for reaching out to us in our community and welcome back, sorry to hear you have left us, once an account has been closed, any credits sat on the account are sent by cheque around 42 days after the disconnection date.

      Regards

      Paul.

      • klyvm's avatar
        klyvm
        Joining in
        2 years ago

        hi guys so I want to just confirm.

        I built up some referral credit over the years, and want to leave vm. I dnt want to risk losing the credit.

        as I was told many times a few years back, that any referral credit wnt be refunded as a cheque? 

        is this true or a scare tactic into not leaving? 

        Please confirm as I do want to staybut I'm getting offered m250 voltted for £22.

        When I can get alot double speed with BRSK plus a £75 voucher for a better price. 

  • AVH's avatar
    AVH
    Joining in
    3 years ago

    They're shocking. Still waiting for mine and I switch supplier in March. 

     

    Snake oil salesmen, the lot of them. 

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team (Retired)
      3 years ago

      Hi AVH, thank you for your post and welcome to the Virgin Media Community.

      We're really sorry to hear about the poor experience you've had and that you feel this way 😔

      Given what you've advised, is there anything at all we can do to help you at this stage?

      Regards,
      Daniel

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    3 years ago

    Hi Ayesha11, 

    Thanks for using the Community Forums to get this issue with your cheque refund looked into, I am sorry you felt you had to leave us due to prior poor experiences 😥

    Any credits left on the account 30 days after the disconnection date will be refunded via cheque, the process can take up to 45 days from processing to delivery.

    In short, you'll receive a refund for your credits 45 days from the date of your disconnection 🤗 

    If this timeframe goes by with no cheque, you can come back to us here on the Forums and we will chase it up for you!

    I hope this helps explain things, let us know how it goes.

    Thanks,

    Megan_L

    • AVH's avatar
      AVH
      Joining in
      3 years ago

      I'm afraid I challenge this explanation and characterisation of Virgin's refunds. 

      I had my service disconnected in March. Received a last bill dated 27th April. It is now 31st May and no refund which is due to me. 

      Called today and told that my refund was only generated on 24th May and that it would take 42 days. 42 days!!!!! 

      In short a disconnection in March will take until July to refund my overpayment. 

      Daylight robbery, sitting on thousands of customer's money accruing interest when we are charged for late payment when we were customers. 

      Disgraceful company.