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VMisPredatory's avatar
VMisPredatory
Joining in
2 years ago

BEWARE - VM WILL STILL CHARGE YOU AFTER CANCELLATION DATE

I cancelled in December - the cancellation date was supposed to be in January. My account was deactivated. This is confirmed.

Tell me why VM is still charging me (February and March).
GIVE ME MY MONEY BACK. Calling is useless, they told me i have to wait for a letter in the post to proceed that will take 5 working days....

I have found the exact same issues here:
https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Still-being-charged-after-cancelling-two-months-ago/td-p/5433788

and I WILL be contacting OFFCOM regarding their investigation into virgin medias predatory practices - something i saw here: https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficulty-cancelling-VM/td-p/5365


"Ofcom has today opened an own-initiative investigation into Virgin Media’s compliance... None of this will come as a huge surprise to those who have battled with offshore CS, endless retention conversations, abrupt call terminations, and the extraordinary expediency of being required to resort to snail mail to beg for a cancellation."

You can help Ofcom in its investigation by letting them know all about your cancellation experience with VM here.

This is shameful. 

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  • TT000's avatar
    TT000
    Tuning in
    2 years ago

    Yes  I am having the same problem. They will not accept that I have left. I made a complaint and got an automated reply which made no sense, they are acting as if I am still a customer. 

    Thank you for the Offcom link, its probably the only way to embarrass these cowboys. 

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there,

    Thank you for taking the time to post here, welcome to the Community Forums.

    We're really sorry to hear that there's been an issue with your account cancellation and billing. I'd really like to help.

    I've sent you a private message so I can take your account details and look into this for you.

    Thanks,

  • chrisrrrr333's avatar
    chrisrrrr333
    Joining in
    12 months ago

    I'm also having the same problem. I cancelled my contract in January 2024 but Virgin Media have been charging me £40 a month for 4 months after my contract has ended. 

    I called customer service and they have no explanation or solution. They just fobbed me off to a investigations team. Absolutely shocking behaviour from a large company. 

    Thank you for the Ofcom link - I have reported the incident. 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      12 months ago

      Hey chrisrrrr333, thank you for reaching out and I am so sorry to hear this, also a warm welcome to the community.

      I can see you've been in contact with the team since this post, did they manage to help at all? 

  • ecirpnai's avatar
    ecirpnai
    Joining in
    9 months ago

    I too am having the same problem.  I notified them 3 months and again 1 month before my contract ended that I didn't want to renew.  I was told my final bill for £32 was going to be due to be paid on the 25th July 2024, which it was  and received an email confirming the termination date of the 14th August 2024. Then yet another email appears on 9th August 2024 with my "New bill is ready" for August for £70.71.  What a con!  So I have complained to Virgin and I used the link you posted and complained to Ofcom.  This kind of practice has to stop!  Thanks for the link.

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      9 months ago

      Hi Ecirpnai 👋 Welcome to the community forum! Thank you for joining this thread to tell us about your recent experiences. 

      So sorry to hear you have been having some difficulties with cancelling your service. We'd like to take a look at things closer to see what's happened and help get this resolved for you. I will send you a PM to confirm a few details needed to arrange this. 

      You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

      Wishing you all the best. 🌞
       

    • ecirpnai's avatar
      ecirpnai
      Joining in
      9 months ago

      Here is a follow up.  Molly from the Forum Team did get in touch but nothing happened apart from asking security questions.  That was all.  I put it down to it being the weekend for the speed of reaction and activity, not from Molly but the rest of the VM organisation.  But thats a guess.  So fed up of waiting I rang VM this morning.  I spoke to a lovely lady who checked my final bill for £70.71 and said yes it was incorrect as it should be £2.35!!!  Only a £68 discrepancy or put it another way, a discrepancy of around 3000% if my maths is right.  So once this is paid on the 25th Aug I can cancel my direct debit with VM and thats me done with Virgin. 

      • Megan_L's avatar
        Megan_L
        Forum Team (Retired)
        9 months ago

        Thanks for chatting with us ecirpnai, I'm really glad we managed to get your issue sorted.

        I'm sorry that we couldn't help keep you as a customer, but I hope my help at the end has given you some relief. 

        If you need anything else, please let us know!

        Meg

  • lkb40cam's avatar
    lkb40cam
    Just joined
    8 months ago

    I have a similar issue. I called up Virgin to end my contract when it ran out and received an confirming this, but not I have a 60 bill that I have been charged. Please can you refund me this money?

     

    And also send a package so that I can return your goods and not be charged for this too?

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      8 months ago

      Hey lkb40cam,

      Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your cancellation. Have your services been disconnected yet? If they have, when did it happen as it can take up to 10 days for the returns packaging to reach you. Regarding the bill, this could be your final bill from us, you can find more about that here.

      Kind Regards,

      Steven_L