BEWARE - VM WILL STILL CHARGE YOU AFTER CANCELLATION DATE
I cancelled in December - the cancellation date was supposed to be in January. My account was deactivated. This is confirmed.
Tell me why VM is still charging me (February and March).
GIVE ME MY MONEY BACK. Calling is useless, they told me i have to wait for a letter in the post to proceed that will take 5 working days....
I have found the exact same issues here:
https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Still-being-charged-after-cancelling-two-months-ago/td-p/5433788
and I WILL be contacting OFFCOM regarding their investigation into virgin medias predatory practices - something i saw here: https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficulty-cancelling-VM/td-p/5365
"Ofcom has today opened an own-initiative investigation into Virgin Media’s compliance... None of this will come as a huge surprise to those who have battled with offshore CS, endless retention conversations, abrupt call terminations, and the extraordinary expediency of being required to resort to snail mail to beg for a cancellation."
You can help Ofcom in its investigation by letting them know all about your cancellation experience with VM here.
This is shameful.