Forum Discussion

LFBetts's avatar
LFBetts
Joining in
2 months ago

Bereavement customer service

 

Disappointed in Virgin Media dealing with my Father in Laws account. The moment I mentioned Bereavement of death in my web chat - surely some algorithm should recognise that, and the upbeat ‘hang tight’ and ‘be there in a flash ⚡️’ should have be toned down. When we got the information we needed and called the number to cancel there should not then have been a email sent to the account holder who had died. ‘Sorry you’re leaving us and see you soon’!!! 
Poor service Virgin, very poor. 

 

Bereavement service
  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi LFBetts 👋.

    Thanks for reaching out to us, sorry to hear your experience with us was not the best. Could you please join me in a private message to get a few more details about this. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina