Forum Discussion

chadleyw's avatar
chadleyw
Just joined
5 hours ago

Being Unfairly charged termination fee after 9 months of continuous connection problems.

Around dec 2024 the connection issues began. 

Everytime I need help I have go though the tedious customer deterrent system. After another weekend of outage the engineer that was dispatched told me it cannot be fixed. Now I asked for the contract to be terminated. They are changing me. I contested the charge over and over and over and over and the agents each time said no problem its been waivered. But it hasn't. This company is the biggest lying corporation in the UK. How are they still in business. 

 

Never again with this criminal organizations.

2 Replies

    • japitts's avatar
      japitts
      Very Insightful Person
      5 hours ago

      Which is great advice if the OP has followed VM's formal complaints process, and either has 8weeks elapsed or is in receipt of a deadlock letter. The Ombudsman won't accept complaints that don't meet this criteria.

      The broadband side of proceedings is not my speciality, but there's a few more questions than answers here - in terms of what's been attempted thus far, and some background to the apparent fault.