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MickSp's avatar
MickSp
Joining in
5 months ago

Being charged for Netflix when I do not have a Netflix account

I keep being charged for Netflix when I do not have a Netflix account.If I want to use Netflix I use my sons account and he pays the fee for this.This issue has being going on for over a year and it seems whoever I talk to says they will get it sorted and they do and I get a refund until I get my next bill.

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  • MickSp's avatar
    MickSp
    Joining in
    1 year ago
    • I keep on getting charged for Netflix and had no joy when contacting Virgin about this issue.As a result of Virgin telling me on numerous occasions that it was sorted as a result of it not being resolved  I contacted the Ombudsman who was informed by Virgin that it was sorted and I would not be charged again.After being told by the Ombudsman that it was now closing the case as I would not be charged again.After being told it was sorted I was again charged for Netflix on my next bill.Once again I contacted Virgin and was told that I had joined Netflix ,I argued with the agent and confirmed I had not joined Netflix on the date he stated.After a while , he said he would remove the Netflix payment from my account and I would be refunded on my next bill.Time will tell if this will end the saga of the Netflix payment.If this is not the end of it I will be taking advice on legal action against Virgin.

     

    • Beth_G's avatar
      Beth_G
      Icon for Forum Team rankForum Team
      1 year ago

      Hi MickSp

      Thank you for your post, welcome to the Community Forums.

      I'm sorry to hear there's been a few issues with Netflix on your account and the billing side of things. I've popped over a private message so I can look into this with you.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    5 months ago

    Hi MickSp 👋 Thanks for returning to this thread to keep us updated. 

    Sorry to hear you have still been experiencing some issues with your Netflix service. 

    We'd need to investigate what's happening her with your billing and offer further support to get it resolved. I will send you a PM to confirm a few details and take a closer look. 

    Please keep an eye on your inbox 📩 and we can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    5 months ago

    Hi All 👋 Just returning to update the thread. 

    Thanks to MickSp for PMing with me 📩 - We were able to confirm all the details needed to investigate and help get this Netflix issue resolved. 🤞 Hopefully it doesn't appear again but they know how to reach out if further assistance is needed. 

    Wishing you all the best. 🌞