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simbobrady's avatar
simbobrady
Joining in
2 years ago

Being charged for free network trial

I am coming to the end of a new area free network trial and have emails saying that on the 15th March I will be automatically disconnected and I haven't signed up for any new packages, yet have still been billed for £24.40.

When i have attempted to speak to any one from virgin, the only response i get is that they bill a month in advance even when I highlight that they are charging for a service that won't be in place (due to the automatic disconnection).

Has anyone experienced similar or have any advice?

3 Replies

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  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey simbobrady,

    Welcome back to the Community Forums and thanks for the post.

    Sorry that you are having this issue with your contract, we have a set ringfence team to go about sorting these issues, with this you can reach the team on 0345 454 1111.

    Joe

    • simbobrady's avatar
      simbobrady
      Joining in
      2 years ago

      Hi Joe what options would i need to choose as I can't hear any that fit?

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        2 years ago

        With this, if you follow the options to discuss your bill, it would place you through to someone who would be able to discuss this fully for you.