Forum Discussion

JoshPocsidio's avatar
JoshPocsidio
Joining in
11 months ago

Being charged but not a customer

I enquired about virgin media in december about deals regarding wifi and tv but in the end however i decided i would leave it and call back if interested.

Later in the month i get a box sent to me which i didnt request. Was pretty confused when i received it and didnt know what to do with it so i waited for any emails or messages but never got any. 

I also do not have an account made with virgin so i cant even access if ive requested this or even try returning.

Then three months later i get a letter in the post saying i owe virgin media £87.27. Ive called both virgin and BPO however not much has been done about it other than ringing virgin. Im unable to as i dont even have an account or memorable word.

not sure what to do as i have tried everything in the past two months and nothings worked.

 

5 Replies

Sort By
  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    11 months ago

    Josh did you ever connect up your broadband hub? As far as I know charging only begins upon first connection but I could be wrong. Perhaps the fees are for non return of VM kit? I'm sure the VM forum team can untangle this one for you. 

    • JoshPocsidio's avatar
      JoshPocsidio
      Joining in
      11 months ago

      Everything is still in the box. Not even opened.

      I hope so, ive tried to contact and its no good.

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team
        11 months ago

        Hi JoshPocsidio 👋

        Welcome to our Community Forums and thanks for your post. 

        I'm going to pop you a PM so we can take a closer look into this issue.

        Thanks

  • goslow's avatar
    goslow
    Alessandro Volta
    11 months ago

    If a customer is sent a 'Quick Start' kit (with a view to connecting it to some existing VM cabling which is already in the home), then I think VM deems the service to be 'activated' within a few days of delivery confirmation and starts charging after that.

    Sounds like an enthusiastic sales agent has either accidentally started the order process or has done so with a view to chalking up another sale in the hope the recipient later changed their mind and decided to go ahead having received the equipment in the post.