Forum Discussion

SamG01's avatar
SamG01
On our wavelength
23 days ago

Being charged £90 for returned equipment

Hello

On the 3/1/2025 I returned my broken V6 Box but it seems Yodel have lost it at their main warehouse. 

Three times I have spoken to Virgin customer support, provided tracking info and each time I was told not to worry and the charge will be taken off my bill within 48 hours. It still hasn't been removed and next month I will have a bill of £175.

Can the support team here please look into this for me?

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    23 days ago

    Hi SamG01 👋

    Welcome back to our Community Forums and thanks for your post.

    I am sorry to hear that you have been charged despite returning your equipment. 

    I'd like to take a closer look into this so will pop you a PM 📩 now and we can take it from there.

    Speak soon!