Bad credit file reporting, bad cust. service, email domain blocked, why should I come back?
Terrible issues with Virgin Media.
- So, before moving, I called up and asked how much notice to give, the guy said, just tell Virgin on the day
- Doing this the day after, Virgin billed me for the next month citing 30 day notification period. Ignored me when I told them what I was told by phone (and make notes from), and despite being initally told I would be part-refunded, this was ignored by the next rep and told me that I would be charged. Customers are just money, right?
- I had issues returning the equipment and incurred charge.VM report me to credit reference agencies and affects credit score. Fair enough, but I had severe mitigating personal circumstances. Again, ignored.
- I returned equipment, account zero. All good, right?
- Virgin doesn't report that I have zero balance to credit file agencies.
- Customer service in India, barely understand the problem relating to a credit score agency. Slow responses.
- Tell me to email creditfileammendments department
- My email (gmx.com) blocked
- Tell customer support, they're hopeless and can't do anything, don't want to engage because, like it's work or something. They raise it to a complaint
- Complaint resolution team humourously tell me to use a different email address (damn, why didn't I think of that). I respond to the email telling them I can't, that is my email address.
- Email rejected.
- Contact support again today. No help surprisingly. After one hour of not resolving the issue pass me to another advisor who ignore me.
- Really not wanting to use any British company that outsources to India re
poorterrible understanding of the problem and I have to re-explain at my (time) cost. - Unable to call due to speech impediment. Email domain blocked by Virgin for some stupid reason.
- Virgin Media's utterly useless and terrible support, double-crossing advice costing me money, ignoring me when I attempt to explain what I was told, calling me a liar, mis-reporting to credit reference agencies, blocked email domains. Why should anyone want to use Virgin?
- Is the only solution the legal route now? My credit file is being messed up and I have no way of contacting you other than having to write and print a letter again, at my cost?
Also, kindly explain why gmx.com as an email domain is blocked and why your support ignore and just cut off clients? I asked for my account to be closed and that was also ignored.
Virgin reps here, kindly sort out the removal of the gmx.com domain block, so I can at least email creditfileamendments. It's a simple issue that should be sorted in minutes.
