Awful Complaint procedures
Has anyone spoken to the ombudsman regarding the Virgin complaints procedure. I've raised 3 complaints one via customer services and two via the webform. Each time I've received an email telling me I had a chat with someone and we agreed a resolution. This certainly didn't happen and I'm not happy. I would like a phone call to discuss the fact that their customer service agent sold me a new package and agreed verbally a package over the phone but then they didn't follow through on the paperwork. I would like virgin media to listen to my conversation and see what was verbally agreed. I feel the agent did the dirty on me and virgin need to sort their customer services out. Noone is willing to speak to me regarding this. It's terrible customer services...
Any advice how to actually speak to the complaints department please. Thanks