Does anyone know how to actually reach a real agent when you dial the UK contact number ?
Is there a sequence of responses where you actually get to talk to someone ?
None of the automated options I listened through seem to allow it.
I have tried the whatsapp route and its worse than useless
Thanks
Forum TeamHi there jfbuk
Thank you so much for your post and welcome back to the forums, it's great to have you back.
I am so sorry to hear that you have faced issues contacting us, can I ask what you are reaching our in regards to?
I'd be happy to point you in the correct path to speak to an agent if we can't help you here?
I have an open complaint about over billing. The email from the resolutions team indicates I should call the 0345 number if I want to talk to someone but there is no option on the automated system to speak to an agent.
Forum TeamI'm so sorry to hear this jfbuk and thank you for popping back.
Can you explain what has happened with the billing? If we can then we will do all we can to help.
For those following I finally got through to customer realtions and I am expecting a credit for the overcharging in my next bills.
The brick wall that Virgin put up on this and refusing to accept their responsibility for the **bleep**-up is very disappointing.
