Forum Discussion

joebloggs's avatar
joebloggs
Superfast
28 days ago

Automated Customer Service

Hi.

Anyone else getting absolutely infuriated with the new automated line where you have to speak? It can’t understand me, after several “sorry we can’t understand you” it’ll give me the numbers and the next page ask me to speak again, and the same with saying my password, took almost 10 minutes just to get to someone in a different department?

Should be a lot more accessible for people who need it to be accessible! Heck even Sky do this, you ring up and it asks if you’re needing accessible (if you’re registered) and there’s no options, puts you straight in the queue and they’re trained with most issues.

Its an absolute nightmare now

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    28 days ago

    Hello joebloggs,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having trying to get the support that you need. We will be sure to pass on your feedback to the team with regards to the way our phone line works. What was your initial reason for contacting the team and have you been able to get that resolved?

    Kind Regards,

    Steven_L