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TomP2's avatar
TomP2
Tuning in
2 months ago

attempting to link multiple emails/VMO2 IDs to account

I've got a similar issue with a virgin.net email address. I've managed to create a Virgin O2 ID and linked my current Virgin TV/Broadband account to it, but I haven't been able to link my historic virgin.net email address to it as it's asking for account information. 

Any ideas how to resolve it? I tried the Contact Us Chat but I couldn't get through to a person, only circling with the Bot. 

1 Reply

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 months ago

    Thanks for reaching out to us TomP2, and welcome back to our Community Forums!

    Sorry to hear of the issues you've been experiencing when trying to link the Virgin Media and O2 accounts together.

    Check out the envelope in the top right hand corner for a private message from me, and I'll be on hand to have this looked into for us.

    Thanks,

    David_Bn