Are Virgin the worst company for customer service?

The answer is yes btw, just need to vent somewhere as I can't cope with speaking to them on the phone again today, I may have a breakdown.

Multiple outstanding complaints, probably at least 5 missed appointments in the last 2 weeks, you go through the automated verification process when you call and yet when they answer they ask how they can help......check your system, what does it say about me, and the multiple missed appointments and the lack of almost 50% of my channels.

They rebook an appointment and we all know the chances of someone attending are pretty much zero as they have not attended the last 5, but we have to play the game.  And at what point does anyone proactively take charge of the situation and escalate any of this?

If I cancel my direct debit you can guarantee that all my services will be turned off almost immediately.

Shocking, truly shocking. The benefits of outsourcing to the cheapest solutions are purely increased profit - greed.