Forum Discussion

wilber_force's avatar
wilber_force
Superfast
23 hours ago

Are there any humans that work for VM

I need to complain about my bill, but I can't speak to anyone.

Does anyone know what number I can call?

I've tried 150 but that doesn't let me get anywhere.

 

8 Replies

  • Cardiffman282's avatar
    Cardiffman282
    Community elder
    22 hours ago

    Humans do work on the forum. Detail your issue here and you might get somewhere. 

    • wilber_force's avatar
      wilber_force
      Superfast
      21 hours ago

      Thanks, but it would take me a while to document my issues.  It just seems to be ongoing and I need to bottom this out by speaking to someone who will understand what is happening.

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        20 hours ago

        Virginmedia avoid talking to customers whenever possible. it saves them time and money. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    22 hours ago

    Hi wilber_force​ 

    You should be able to speak to Billing by dialing 150 from a VM landline, or 0345 454 1111 from any other phone.

    You can also get in touch with VM using one of the following contact methods:-

    WhatsApp: 0780 3089 684

    Or Social Media by either messaging 

    Facebook: https://www.facebook.com/virginmedia/ or Instagram DM (@virginmedia)

    Or wait a few days for a member of the forum team to pick up your post, however it would be better if you provide more details about your billing query now, as suggested by Cardiffman282​   rather than wait for the forum team to ask that question when they get to your post, thus delaying any help.

    • wilber_force's avatar
      wilber_force
      Superfast
      21 hours ago

      I tried 150 and all I got was an automated voice telling me to do this and that and I got no where.  There was no press 1, 2, 3 etc. for which option I wanted.  I'm sure there was.

       

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        9 hours ago

        Hi Wilber_force 👋 welcome back to the community forum! Thanks for posting. 

        Sorry to hear you have concerns about your billing, and are experiencing difficulties getting through to support on the phone. 

        We will need a bit of information about what your concerns are specifically, and we can then raise a complaint with a formal record of your feedback and investigate. 

        I appreciate you may not wish to do this in a public forum, and we need to clear security to take a closer look at the account so I will send you a PM. Please keep an eye on your Inbox 📩 in the top right corner of the page, for a PM offering support. 

        We can return to this public thread with another update when possible. Thanks for your patience and co-operation in the meantime! 🌞