Hi everyone I'm having trouble logging in to virgin media app and on mobile app and laptop I've tried requesting reset password and get error and don't receive any email regarding password it just says apps something went wrong try again if anyone could help that would be great I was able to login up until last night had factory reset mobile phone and haven't been able to login since
Thank you
Mary
Hi Madmach1954 👋 Welcome to the community forum! Thanks for posting.
Sincerest apologies for the issues with your My VM access. We have a known, sitewide issue at the moment affecting customers access. The team behind the scenes are working to get this sorted ASAP. 🤞 Hopefully it will be back in 24-48 hours, but please do keep us posted if you continue to be unable to access the service. We can then offer further support if needed once the issues are confirmed as resolved on our side.
Thank you for your patience in the meantime! 🌞
