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Moleyman69's avatar
Moleyman69
Joining in
6 days ago

Another NetFlix concern...

Hi Virgin,

I'm another customer  with free NetFlix concerns.

I took out a new contract this morning and was told I would be getting free NetFlix as part of the package when I asked - the lady even said, "yes, I'll tick the box and you get an email shortly."

However, after reading a seemingly endless slew of people not getting their free NetFlix I have no faith in getting it either.

Is anyone on here from Virgin willing to personally take this on for me as I want to get it resolved within the next 14 days before my Right to Cancel expires.

Thank you very much,

Moley

4 Replies

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    5 days ago

    Hi Moleyman69 thanks for your post although we're sorry to hear of the concerns you've raised here.

    Please let us investigate this for you, expect a PM from me to arrive shortly and respond directly when you can!

    Many thanks

  • Moleyman69's avatar
    Moleyman69
    Joining in
    1 day ago

    Hi Tom,

    I have sent you the information you requested.

    Can you please confirm that you now have everything you need?

    Thanks,

    Moley

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      1 day ago

      Hi Matthew, thanks for your reply.

      Unfortunately we're not allowed to confirm any details to customers, but if you can try and guess which one you think it is?

      If incorrect, we have another question we can ask so no problem there.
      Many thanks

      • Moleyman69's avatar
        Moleyman69
        Joining in
        1 day ago

        Hi Tom,

         

        I've picked one in the PM thread for you.