Annual price increase and call centre

Question

Hello,I am a new customer with virgin media and recently received a letter indicating I'll be subject to the annual price increase. However, your website indicates new customers are exempt until 2025:&nbsp;https://www.virginmedia.com/help/pricesI have tried calling 0345 454 1111 time and time again without being able to get through to a human to discuss this. I've tried multiple options all without success. I've also tried using the chatbot without success.&nbsp;Please can someone get back to me to discuss this.

Bright-Spark · Answer

I would read your contract as it may well say different…..I just signed up at the end of January and it says in the contract about the price rises from April 2024 .

Joseph_B · Answer

Hey Laura_VM,Every customer will receive an individual price rise specific to them. If you wish to discuss your increase further, you can reach us online (virg.in/contactvm), by calling 150 from your Virgin Media landline, or 0345 454 1111 from any other phone.Joe

golden86 · Answer

When did you sign up and when did your service activate?&nbsp;

Laura_VM · Answer

Hi Joe,&nbsp;I've tried calling the number you listed several times and can't get through to a human. Please can you clarify which options to choose to actually get through to someone?Thank you,Laura

Laura_VM · Answer

Signed up January 30th and went live February 13th.&nbsp;

Forum Discussion

Annual price increase and call centre

Related Content

Pricing Increase Notification

Contract renewal 30% increase - is that right?

Bill Increase Concern

End of contract price increase

Annual price change from April 2024