Forum Discussion

Rollingwaves1's avatar
Rollingwaves1
Joining in
2 years ago

All Services Suspended

Having spent hours on the Virgin WhatsApp chat trying to resolve a issue, they have advised that all my services suspended (TV, Broadband & Landline phone) due to non payment of last bill despite the fact that the last bill was a credit of -£6.94 so no payment due.(the -£6.94 is marked on my account as overdue despite being shown as a credit) Even if I go into their payment page to restore services it asks that I pay £00.00 to clear balance which it obviously wont allow you to do. Thinking this is a straight forward oversight it would seem both the Virgin system & operatives are unable to grasp this & having spent 3 hours trying to resolve said issue I am still without any services. If anyone had any suggestions how to resolves quickly wound be appreciated.

3 Replies

Sort By
  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi Rollingwaves1, 

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm so sorry to hear you've had some issues regarding some recent billing and your services being suspended. Is this issue ongoing for you today, or have they since been resolved?

    Thanks,
     

    • Rollingwaves1's avatar
      Rollingwaves1
      Joining in
      2 years ago

      Hi, thanks for response, now have all services all back after 18hrs, resolved but not really to my satisfaction.

      thanks 

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Rollingwaves1 

        Thanks for letting us know the services at back working for you now. 

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.