Forum Discussion

Matty121's avatar
Matty121
Joining in
10 months ago

Adult channels i think i have accidently subbed but i dont want it

Please may I have some assistance please as I was looking at my new upgrade any I think I have purchased a channel, can this be checked as I don't want it? 

4 Replies

Sort By
  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Matty121,

    Thanks for posting and welcome to our community 😊

    Sorry for any confusion regarding your upgrade. You should get a contract summary of changes, is the channel you don't want listed on there?

    Alex_Rm

    • Matty121's avatar
      Matty121
      Joining in
      10 months ago

      So I checked my bill, and i have indeed been charged for a holding screen for an adult channel

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        10 months ago

        Hi Matty121 thanks for your reply here.

        So in order to purchase any subscription but certainly an adult channel, you will be prompted by our PIN pop-up so you would have needed to enter your PIN before going ahead and purchasing.

        However, I can look into this for you so please expect a PM from me to arrive shortly and respond directly when you can!
        Many thanks