Forum Discussion

Plantman1980's avatar
Plantman1980
Joining in
18 days ago

Activate eBilling - cannot set it up and keep being charged £1.75 even after live chat says its fixed

Getting really annoyed with this issue - i keep getting paper bills with the "admin" charge of £1.75 - i cannot select eBilling in my account, only option available includes post/phone/email all on one tab.

Contacted customer care and they said it was all sorted and i will now have eBilling - next bill comes by post and they wont even refund the charges.

If you are doing this to millions of customers you are making a fortune.....can someone from VM please sort this and refund the charges?

Andy

 

ebilling: admin costs
  • Kath_P's avatar
    Kath_P
    Forum Team
    18 days ago

    Hi Plantman1980, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been unable to register for e-billing and you've still received a paper bill after speaking with the team. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

    • cfm's avatar
      cfm
      Joining in
      14 days ago

      I am having this exact problem too, you have made it impossible to switch to ebilling and every link Virgin Media shares has out of date information and doesn't work. Please can you remove my paper bills and change it to ebilling.

      Thanks