Forum Discussion

alisonbalson's avatar
alisonbalson
Joining in
8 hours ago

Account problem - unresolved for 4 months

Hi. Since I was forced to create a virgin media O2 account I can’t log in and I go round in circles. My virgin media account isn’t linked and I can’t create the link. Called several times over 4 months, promised ticket had been raised with IT as none of the service support folk have been able to fix it and still no resolution. Means I can’t access my account online or log in to watch sky sports on mobile device (for which I’m paying) etc. Can’t even find a way to delete the account so I can start again and try to link my virgin media account from fresh. None of the  help topics fix the issue. I can’t even log in to make a complaint formally. Help!!!!

account
complaint

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi alisonbalson,

    We're very sorry to hear about the issues you're having with the online account.

    I'll send you a private message now so I can check the IT ticket for you.

    Please look out for the envelope in the top right of the page and pop back to me when you can.