Forum Discussion

Harry1989's avatar
Harry1989
Joining in
3 months ago

Account Number

Hi,

How do I find my account number? I don't seem to have any welcome email or contract emails from when I joined.

I can't link my account either due to not having my account number

 

Thanks

7 Replies

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    3 months ago

    Hi Harry1989 👋

    Welcome back to the community forum! Thanks for posting. 

    Sorry to hear you are having some difficulties getting your online account set up and linked. I will send you a PM to confirm a few details and get your most recent bills sent out to you. You will then have all the information you need to register. 

    Please keep an eye on your Inbox 📩 in the top right corner of the page. 

    We can return to this public thread to update it again when possible. Thanks for your patience in the meantime! 🌞

    • CalMills's avatar
      CalMills
      Joining in
      3 months ago

      Hi,

      I am also having the same issue with not recieving any welcome email for my account number to set up the account.

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        3 months ago

        Hello CalMills,

        Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your welcome email and other information that you need to be able to set up your online account. Have you got any contract emails from when you signed up? You will have agreed to proceed with the process of signing up.

        Kind Regards,

        Steven_L