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sblake67's avatar
sblake67
Joining in
5 months ago

Account number

Looking to use the Virgin App, but can't find my account number and region. Can anyone help? When i try to view my bill to find my account number, it says I need my account number to view my bill. Going around in circles.

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  • Hi sblake 👋 welcome to the community forum! Thanks for posting. 

    Sorry to hear you are having some difficulties getting registered for your online account 👉 virg.in/myVM

    I will send you a PM to confirm a few details, and then we can send you a copy of your bill to the contact email address on your account. This should then give you the information you need to register! 

    Please keep an eye on your Inbox 📩 in the top right corner of the page for the message offering help. 

    We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞