Forum Discussion

Stef79's avatar
Stef79
Joining in
17 days ago

Account number

I moved house over a month ago. The app still has my old account number. How do I change it to the new account number. Thanks

  • Akua_A's avatar
    Akua_A
    Forum Team
    16 days ago

    Hi Stef79 

    Welcome to our community forums and thank you for your first post. Sorry to hear you are still seeing your old account number in your online account. Just to confirm, was this via a house move? With the new account, did you create an account for it? here Please get in contact with us when you can we will do our best to look into what happened.

    Thanks,

      • Lee_R's avatar
        Lee_R
        Forum Team
        16 days ago

        Thanks for getting back to us Stef79. I'd love to help you resolve the issue with your online account. To enable me to do so, I'm going to send you a private message. Please keep an eye on your inbox in the top top right of your screen.

        Regards

        Lee_R