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Nigel_P's avatar
Nigel_P
Joining in
9 years ago
Solved

Account Number

How do I find my account number - I have never had a welcome pack or any paper / electronic bills, only a letter confirming direct debit set up and texts from installation engineers. There is nothing in my bank statement (inital payment taken) to help. I have broadband only (no 'phone).

Thanks

  • Kath_P's avatar
    Kath_P
    9 years ago

    Hi Nigel_P, 

     

    Thanks for your post and welcome to the forums. It's great having you on board with us in the Community :) 

     

    Usually you would receive an email after ordering your services which should give you your account number. 

     

    We're not able to give this to you via the Community or over the phone. Instead I can send you a letter to the home address with the account number. You can then use this to register for My Virgin Media to be able to view your bills :) 

     

    Before I can do this, I will need to pass Data Protection. I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

     

    Thanks,

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  • CS1993's avatar
    CS1993
    Joining in
    2 months ago

    Hi there, 

    Joined Virgin Media a few weeks ago. Set up an account. However no contract email sent so I don’t know my account number. 

    Rung customer services they said they would send it to me in the post as I they can’t do it over the phone. 

    They have sent it to me in post 3 times but it has never arrived. Please can you help? 

    Thanks 

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for reaching out to us CS1993, and a very warm welcome to our Community Forums!

      Sorry to hear of the account number not being issued to you.

      Check out the envelope in the top right hand corner for a private message from me.

      Thanks,

      David_Bn