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- Ashleigh_C
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Hi there KaloyanKunchev
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have face this issue with your account and I would be more than happy to take a closer look into this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
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