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HB51's avatar
HB51
Joining in
21 days ago

Account not showing new offer

Towards the middle of March I accepted a new offer as I was currently out of contract, and I printed the new contract. 

However my account is not showing this and my new bill will be produced soon. 

Please can someone take a look at what is going on - as when I went to the link about current offers - for ages it confirmed my order was on its way, but now it is not showing this. 

I accepted this via the virgin website by logging into my account.

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    21 days ago

    Hi HB51 

    Welcome back to our forums, and sorry to hear you have not seen your new contract pushed through on your account. We can understand your concern, and we want to do our best to help. To best look in this for you, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,