My account was due to expire Jan 10th 2025
On virgin media page there was an offer which was accepted
This weeks latest bill the amount due was over £20 more than my offer
Have rung 150 and gotten nowhere no one to speak to all automated could not connect to anyone
please help
Akua
Thanks
Hi barrym
Welcome back to our forums and sorry to hear there is an unexpected increase in your billing. We can understand your concern and we will be happy to take a look into this for you. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
