Forum Discussion

Boshean's avatar
Boshean
Joining in
21 days ago

Account log-in issue. IDF-12B

Hi there,

Upon attempting to log into my account and change details (after successfully verifying my identity) I'm being met with this error code telling me I can't be signed in just now, and it's a quick pause to keep my account safe.

I have followed the extra steps it suggests such as trying a different device, a different connection and I've tried different browsers too, however I don't seem to be getting anywhere with this. 

Any assistance would be greatly appreciated. 

Thank you very much

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    20 days ago

    Hello Boshean.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with accessing your online account.

    We can have a look at this for you.

    Before we do, can we ask if you're using a VPN at all?

    Gareth_L