Forum Discussion

zedekiel's avatar
zedekiel
Hanging out
2 months ago

Account linking

Similarly to other people I’m getting the same issue of saying I already have an account when trying to link my virgin media account. 
I’m a new customer so definitely don’t already have an account linked. I’ve tried the forgotten email option and getting an object error message. 
I’ve attached screenshots of what I’m getting. 

I can’t see on any of the threads that this has been resolved ???

 

1 Reply

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 months ago

    Hi zedekiel thanks for posting and welcome to our community.

    Sorry to hear that you're currently unable to link your online accounts. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep and eye on your inbox in the top right of your screen.

    Regards

    Lee_R