Forum Discussion

Tom0808's avatar
Tom0808
Joining in
2 years ago

Account credit not applied amongst the list of things

So unfortunately my saga with Virgin continues 

I have been promised account credit and both times it hasn’t been applied. This resulting in a bounced direct debit with another company.

im still waiting for it to hit my account but I have no faith. 

I have been refused delayed activation compensation because it want Virgin media’s fault, yet it was their engineer that wired my property up to the wrong pole and I have CCTV footage of this, yet they refuse to accept responsibility. 

they have also closed my complaint without any resolution only a letter saying that because they haven’t heard from me in 28 days they have closed the complaint. Maybe if Virgin would reach out then maybe they would see I’m not happy with the service. 

so after getting that off my chest does anyone know where I can get some actual help?

  • Molly_T's avatar
    Molly_T
    Forum Team
    2 years ago

    Hi Tom0808 👋 Welcome to the community! Thank you for posting. 

    So sorry to hear about your experience with us! Including these issues with some missing account credit, and your installation complaint. 

    To take a closer look at what is currently happening with the account and offer further support we will need to confirm a few details via PM. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞