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thomasharriss's avatar
thomasharriss
Settling in
2 days ago

Account creation Issues regarding VMO2

Hello,

I am a new customer. When I log onto My Virgin Media I had to create a VMO2 account. I have done this but I then reached a screen asking me to link my virgin media account so I can manage things. I did not have a virgin media account prior to this so I tried to create one, but every link sends me back to the VMO2 login page essentially sending me in a circle. 

The link page asks for my surname, the account number and an area number, all of which I obviously don’t have and therefore cannot actually manage anything despite receiving emails asking me to review my new installation date. 

Any help would be appreciated, thank you.

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3 Replies

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Thomasharriss 👋 Welcome to the community forum! Thanks for posting. 

    It looks like the community have already correctly answered this for you, but just to confirm from our staff side - you will indeed need to wait until you have active services on your account and have received a copy of your first bill. This will have all the information you need to sign in. If you have any difficulties when the time comes, there's some really helpful information here 👉 https://www.virginmediao2.co.uk/help/identity . Or feel free to keep this thread updated and we can offer further support. 

    Thanks for your patience whilst we wait for your installation! Wishing you all the best. 🌞

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    You can’t create a VMO2ID until you have the relevant information.  Just wait a day or two to get the information and try again. 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 days ago

      Hi thomasharriss​ 

       If you need to review your installation date then try calling the pre-installs team on 0800 052 1734 and ask them what's happening.  They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

      (It can take a couple of days for a member of the forum team to pick up your post)