Forum Discussion

shrek288's avatar
shrek288
Joining in
5 days ago

ACCOUNT CANCELATION --- 93 Year old

Hi All, 

Due to circumstances we are moving my Mother in law to live with us at home. We have had the garage converted and its already to go.

Problem we have is trying to cancel my Mother in laws flat account. She is 93 partially deaf had 2 mini strokes and suffers with short term memory loss.  Telephone conversations are difficult as a minimum, never mind talking technical stuff with her. a simple TV remote is mind boggling to her.  We have the documentation (Bills etc ) and my Wife has power of attorney to cancel the account but the people you talk at VM will not do anything without the account memorable word. Which there is NO chance of her remembering. 

Any advice on the best way to proceed is most welcome. 

Cheers

cancellation

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 days ago

    Hi shrek288​

    Sending upliftment and support to you and your family especially your mother in law.

    I've moved your thread from the Natter section to the Managing your account forum since the forum staff don't generally check the chatter and natter sections.

    If you have access to your mother in laws My Virgin Media then you can amend the account memorable word (telephone password) see my linked post <Here>

    If you can't manage that then you can ask VM staff/the forum team to send a reminder through the post.

    Has your wife set up the POA with VM yet?  If not you can find instructions on the following page

    https://www.virginmedia.com/help/accessibility

  • Tudor's avatar
    Tudor
    Very Insightful Person
    5 days ago

    A lot depends on if your mother in law’s contract, if she is on a 30 day rolling contract you should be able to cancel without penalty. If there are remaining months left on a 12,18 or 24 month contract you will have to ‘pay off’ the remaining months. Now, if you are not in a VM area and as your mother in law is moving to your address you can cancel without penalty.  I know it sounds complicated, but I’m trying to save you some money.

    The Power of Attorney should be registered with VM, I think there are details on the VM website about how to do this.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    5 days ago

    Hi shrek288 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with canceling your mother in laws account. With your wife having  Power of Attorney we can certainly assist, could you please ask her to drop me a private message using her own Community Forum profile. I shall drop you a private message first, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina