Forum Discussion

louisj99's avatar
louisj99
Just joined
7 months ago

Accidently sigend up with the wrong email address

I have accidentally signed up the wrong email address for my broadband so I am unable to get an account number to create my account and whenever i try and ring customer support i cant get past the AI asking me for my account number or landline number so i havent been able to change it 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi louisj99 

    You could try calling the pre-installs team on 0800 052 1734 and tellthem about the email error.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • Hey louisj99, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    Let me send you a DM and we can take a look to see what we can do 🙂