I have accidentally signed up the wrong email address for my broadband so I am unable to get an account number to create my account and whenever i try and ring customer support i cant get past the AI asking me for my account number or landline number so i havent been able to change it
Hi louisj99
You could try calling the pre-installs team on 0800 052 1734 and tellthem about the email error.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
Hey louisj99, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.
Let me send you a DM and we can take a look to see what we can do 🙂
